Building Custom Tech Solutions for an Established EdTech Brand
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The summary..
Blackboard needed to scale its Learning Management System development. We enhanced system processes through new implementations in ServiceNow, and integrated key functions between Salesforce and tracker systems to streamline support and development.
About Blackboard
Blackboard is an educational technology software company known for its learning management system, which provides software for education, higher education, enterprise, and government clients. They enable institution leaders to keep up with the fast pace of change.
The challenge..
Blackboard's software is complex, featuring custom solutions for university departments worldwide. Their priority was to scale their LMS development to push the boundaries of e-learning development and innovation.
To maintain growth rate, they turned to OpnixLabs for staff augmentation. They were looking for top nearshore developers to work across different learning projects and internal developer tools.
“Their priority was to scale their LMS to push the boundaries of e-learning development and innovation.”
The solution.
Our rigorous vetting process ensured we provided the top 1% of nearshore engineers.
All technologies used.
The outcome..
During our engagement, we were involved with:
- Maintenance and improvement of their solutions in managed hosting services.
- Development and testing of scalable and reliable custom software applications.
- New implementations and processes with ServiceNow.
- Analysis and design of new processes between systems: Salesforce, tracker integration, support, and development of ServiceNow.
- Resolution of incidents in ServiceNow instances.
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